Delivery and payment

Delivery in UkraineWe strive to make the purchasing process comfortable and convenient for you, so we offer several delivery options in Ukraine:● Ukrposhta – a proven delivery method for all regions of Ukraine. We work with Ukrposhta to provide you with affordable and fast delivery.● Nova Poshta is a popular carrier that offers convenient branches throughout Ukraine. You can pick up your order at the nearest branch or order home delivery.● Meest is another reliable delivery method for the convenience of our customers.
Pickup in LutskIf you are in Lutsk, we are happy to offer you the option of pickup. You can pick up your order directly from our premises, having agreed on a convenient time in advance. To do this, simply select this delivery option when placing your order. We are located at: 11 Katedralna Street.
Delivery cost in UkraineThe cost of delivery in Ukraine is paid separately by the customer. You will see the exact delivery cost when placing your order, depending on the selected carrier and your location.

Exchanges and returns

The return and exchange period is 14 calendar days from the date of sale, in accordance with Ukrainian law, provided that the goods remain intact and original. Used goods are not subject to exchange or return.
In cases of technological defects in goods that are not dependent on the buyer, a free service is provided to eliminate them. We service and repair only products of our own production.
Methods of returning and exchanging goods
● Return the goods to the store yourself;● Send the goods by post, with delivery paid by the customer;● In the case of an exchange, delivery of the new goods will be made after the previous goods have been received back.
To exercise your right to return or exchange, the item must be in its original packaging, unused, and undamaged. You may return an item if it does not fit you or for any other reason not related to its defects.
Exchange and return conditions:● The product must not have been used and must retain its marketable appearance (packaging, tags, labels).● Returns and exchanges are not accepted for products that were custom-made to your order.● The cost of returning the goods is covered by the buyer, except in cases where the goods are defective or were delivered by mistake.
For more details on returns or exchanges, please contact us on social media or by phone on the website.

International deliveryWe are not limited to Ukraine! For our customers abroad, we offer delivery via Ukrposhta and Meest. We work with international carriers to ensure that your order arrives on time and in good condition.
Important:International orders are shipped only after full prepayment, as it is important for us to ensure the accuracy and safety of each order.
Customs duties and taxesPlease note that when shipping international orders, the buyer is responsible for any customs duties and taxes that may be charged on the goods in the country of receipt. The amount of customs duties depends on the legislation of your country and the cost of the goods. Before placing an order, we recommend that you familiarize yourself with the customs regulations of your country.
International shipping costs:International shipping costs are also paid by the customer. You can find out the exact amount when placing your order.